At Teach’s Lair Online Store, we believe in providing a great shopping experience as well as building a level of trust that keeps our customers coming back time and time again. That’s why we believe that our store policies should be fair and transparent. Below, you’ll find our policies. If you can’t find the information you’re looking for, please don’t hesitate to contact us today!
SHIPPING AND DELIVERY
Shipping is provided through USPS with 3-5 day estimated delivery. If you need to request a faster shipping service, please contact us and we will do our best to assist you!
Once we have confirmed and prepared your order, you will receive a confirmation email which will include your Order Number and USPS tracking number.
All eligible items purchased from the Online Store can be returned for exchange or refund upon request. To be eligible for a return, your item must be unused and in the same condition that you received it. The return process can be initiated via our website (using our “Return Request” form and your original Order Number) and must be submitted within 14 days of the item delivery date unless noted otherwise.
Item(s) can be exchanged for other online product(s) of equal or lesser value and will be processed at no additional cost to the customer. If a requested exchange is not available, a refund will be provided less any shipping fees.
Refunds, if applicable, will be provided in the form of monies returned to original payment method, less any shipping fees; or customers will have the option to receive a store credit in the form of an e-gift card to be used at their convenience.
Once the returned item is received and inspected, we will send you an email to confirm and notify you of the approval or rejection of your refund or exchange. If approved, we will move forward with your selected exchange/refund method, i.e., we will ship your requested exchange item to the address we have on file; or your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days; or a credit will be applied to an e-gift card.
If an item is defective or damaged upon delivery, please contact us via the Return Request form and we will be happy to discuss potential replacement options.
Physical or e-gift cards.
Select sale items.
Any item that is returned more than 14 days after delivery date.
We aim to respond to all return requests within 24 hours.
All about Information Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Employees are only granted access to personally identifiable information when it is needed to perform a specific job (for example, billing or customer service).
We request information from you on our order form. To buy from us, you must provide contact information (like name, shipping address, email address, phone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Additionally, we use this Order Information to:
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Express any concern you have about our use of your data.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.